Our Plan for Service Ecellence

 

OUR CREDO

Our CREDO expresses our beliefs about our work and our commitment, respect and regard for one another and those whom we serve.

Our life's work is not just a job - it's a calling! We are ordinary people called to do extraordinary work; to comfort - to heal - to love.

We honor our history and tradition as healers and embrace the knowledge that care of the body means little without ease of the soul.

We believe the Hospice experience
Transforms lives - ours and those whom we serve.


OUR MISSION

Provide dignified, quality comfort care that enhances the lives of dying people and their families.

Assure the long-term mental, spiritual, physical health and general well0being of survivors after loss.

Lead and influence the health and human services community in the care of all people affected by end-of-life issues.

Shape public opinion and policy on issues related to advanced illnesses, death, dying, grief and bereavement.


OUR CORE VALUES

  • Patient/Family Directed Care
  • Love
  • Advocacy
  • Dignity & Respect
  • Community
  • Honesty & Integrity
  • Commitment
  • Caring & Compassion
 OUR COMMITMENTS

We value the sacredness of our life's work and the contributions of each team member.  We are committed to providing excellent service to one another and all those we serve.

  • Respect all persons
  • Honor patient/family choices
  • Be a healing presence
  • Communicate effectively
  • Anticipate needs
  • Respond promptly
  • Act with integrity
  • Respect others' privacy & confidentiality
  • Use resources wisely
  • Be caring and compassionate

Alone we can do so little;
Together we can do so much!


OUR STEPS

Our STEPS to Service Recovery

In the event that our service does not please others, we pledge to "Have H.E.A.R.T"

Hear others concerns
Empathize
Apologize for the experience
Recover/resolve situation
Thank the person for sharing concerns


 OUR VISION

Be the Center of Excellence to enchance quality of life for those affected by advanced illnesses, death, dying, grief and bereavement.


OUR VOICE

We are advocates for the care and dignity of the human condition in our community.

 

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Mission Statement

To provide high quality, culturally competent, compassionate services to persons infected or affected by HIV/AIDS by offering a comprehensive continuum of care, and to influence the health and human services community in the care of all people who are infected or affected by HIV/AIDS by participating on a local, regional, national and international level.


Vision

To be the center of excellence for the provision of resources and care to people infected or affected by HIV/AIDS.